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Frequently Asked Questions (FAQ)

May 19, 2025
Frequently Asked Questions (FAQ)


Q1: Where are your properties located?
Our homes are situated in Nerima and Ekoda, both vibrant residential areas in Tokyo.The Nerima property is a 14-minute walk from Nerima Station, while the Ekoda property is an 8-minute walk from Ekoda Station.

Q2: How far is the nearest train station?

  • Nerima Property:Approximately 14 minutes by walk to Nerima Station.

  • Ekoda Property:About 8 minutes on foot to Ekoda Station.

Q3: Are the properties easily accessible from major attractions?
Yes! Both locations offer convenient access to popular destinations:

  • Shinjuku & Ikebukuro:Accessible via direct bus routes from both properties.

  • Disney Resort:Approximately 1 hour by train and bus.

  • Harry Potter Studio Tour:Easily reachable by public transportation.

Q4: What amenities are available at the properties?
Both homes are fully equipped with:

  • High-speed Wi-Fi

  • Fully stocked kitchens

  • Air conditioning and heating

  • Washing machines

  • Comfortable bedding and toiletries

  • Spacious living areas

Q5: What is the maximum occupancy?
Each property accommodates up to 7 guests comfortably.

Q6: Is there parking available?
Public parking is available nearby.Please note that parking fees may apply.

Q7: Are the properties family-friendly?
Absolutely!Both homes are suitable for families, with amenities like cribs and baby car available upon request.

Q8: Are pets allowed?
Pets are not permitted in our properties to ensure a comfortable environment for all guests.

Q9: How do I check in?
Self-check-in is available with a secure lockbox system.Detailed instructions will be provided upon booking confirmation.

Q10: Is smoking allowed?
Our properties are non-smoking.Designated smoking areas are available nearby.

Q11: What dining options are nearby?
Both locations offer a variety of dining options within walking distance:

  • Gyu-Shige (Yakiniku BBQ):Known for premium meats at great value.

  • Shabu-Yo (Shabu-Shabu):All-you-can-eat hot pot experience.

  • Local eateries:Numerous restaurants offering Japanese and international cuisines.

Q12: How can I contact you during my stay?
For your convenience, you can reach us through various channels:

  • Airbnb App:For booking-related inquiries and support.

  • Booking.com App:If you booked through Booking.com, please use their messaging system.

After confirming your booking, we'll share our contact details via:

  • Facebook Messenger

  • WeChat

  • LINE

  • WhatsApp

    Feel free to reach out through any of these platforms for assistance during your stay.