Privacy Policy

1. Introduction

Welcome to Tokyo Stays. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, phone number, postal address, and other contact information you provide when making a reservation or inquiry.
• Payment Information: Credit card details and billing information processed securely through our payment providers.
• Identity Documents: Passport or ID information required for guest registration as per Japanese law.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.

3. How We Use Your Information

We use the collected information for various purposes:

• To process and manage your reservations
• To communicate with you about your bookings and inquiries
• To comply with legal obligations, including guest registration requirements
• To improve our website and services
• To send promotional communications (with your consent)
• To detect and prevent fraud

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, email services, etc.)
• Legal Authorities: When required by law or to protect our rights
• Property Owners: Necessary information to facilitate your stay

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Guest registration data is retained as required by Japanese law.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

8. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Essential cookies are necessary for the website to function properly.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: